Firebird Events has been providing production and event management services for over 20 years and became a limited company in 2000.
The philosophy of the business is simple - to offer our customers the best service, exceptional standards of product and excellent value for money.
Over the past 10 years we have invested very heavily in expanding our own product base so that our production, team building and decor services meet the highest of standards. We carry a very large stock of equipment, our own fleet of vehicles, and very importantly our operational staff are all full time employees. This above all other aspects is vital - ensuring that you are super-served to the highest level by professional and passionate staff.
As an organisation we provide our services to over 1000 events a year and have been fortunate enough to experience a rapid growth in annual turnover. Our production department has seen a particularly rapid expansion over the last five years.
As we offer every possible type of event related service, our clients can use us as a 'one-stop' shop - ensuring that the get they highest quality and best value on the market.
After every event we send out a feedback form to our clients. From 3160 events in 3 years this is what our clients have said:
- We win 85% of all production enquiries based on professional and quick proposals, high quality solutions, cost effective pricing strategy
- We win 64% of all other enquiries
- From 3160 events in 3 years, 99.62% of customers said they would use us again
- Clients rate our office efficiency at 95.7%, politeness of office staff at 97.1%
- Clients rate our proposals and sales material at 95.8%
- Clients rate our operators' professionalism, appearance and politeness at 96.4%
- Our quality of service is rated at 95.3%, 91% said exceptional value for money
- Our clients have given Firebird an overall rating of 95.8% in past 3 years
We are very fortunate in having a committed and long-term team. Above all, it is our sales and operational team who are responsible for building and maintaining our excellent reputation within the industry. Our key players:
Paul Griffiths, Managing Director
Paul created the new Limited Company with Andy Hobbs in July 2000. Paul’s aim was to develop new areas of the business and create new customer markets. Paul is now responsible for overseeing the strategic development and growth of the business including marketing and product development. Paul is also responsible for some of the Company’s major contracts and heads the production department.
Andy Hobbs, Operations Director
Andy, one of the founders of Firebird, is responsible for maintaining key relationships with our venue and intrade clients. Andy oversees our sales team and the vast majority of Firebird’s events – in particular events for intrade, venue and private clients. Andy also plays a key role in coordination of suppliers and creation of sales material. In his spare time he enjoys flying helicopters and is in the process of gaining his Private Pilots License.
Ian Gatfield, Financial Director
Ian joined the company in 2001 in corporate sales and to oversee company accounts. Within three years Ian had established himself as a key performer within the Firebird group. Ian was offered a third of the shares in Firebird Events which established him as a equal shareholder and Financial Director. Ian is now responsible for the legal and financial aspects of the Company, and acts as a primary sales representative for some of our major corporate clients.
Nina Bullen, Senior Sales Manager
Nina has been with us for 4 years. She is a very dedicated member of the sales team - and deals with many of our corporate and private clients. What Nina does not know about team building is not worth knowing! Nina is extremely bubbly, professional and efficient - an excellent asset to our company.
Mary Hamilton, Accounts
Mary heads our accounts department. Highly efficient, Mary keeps a ruthless eye on our cash flow and keeps the office gossip flowing! Looks are deceptive - don't mess with the lovely 'Scary Mary'!
Craig Taylor, Senior Production Manager
Craig is a strong member of the production team. Beneath his 'surfer' looks lies a truly committed and professional production manager. Craig manages many of our conference productions - again the feedback from clients is nothing but 100%.
Leon Bareman, Warehouse Manager
Leon is a steadfast member of the team. As warehouse manager Leon oversees maintenance of kit and preparations for events. With over 1000 events a year, up to 10 vehicle dispatches a day, it is thanks to Leon that everything is on board and the events go smoothly.
Tom Chennells, Production / Team Building
Tom is our youngest member of the team. Tom has boundless energy and enthusiasm and absolutely gives 100%. His commitment and loyalty is unquestionable and Tom has had exceptional feedback from our clients.
Paul Fisher, Senior Production Crew
Paul, known as 'Ratboy' has been a part of the team for nearly 7 years. Invaluable as part of our production crew, Paul's experience is extensive and knowledge of lighting and sound is superb.
David Biggers, Production / Team Building
'Biggers' to his pals, David is our latest member of the team. Always friendly, reliable and consistant, David puts in 100% all of the time and is a great contributer to the team.
Rob Bennison, Team Building
Rob trained at Guildford School of Acting and plays a key role hosting and compering our team building events and evening activities. His enthusiasm and dedication is incredible. Rob also tests his creative skills developing new and exiting concepts for our Works Wonders team building department.
Danny Hornigold, Team Building
Danny, also a professionally trained actor, has a humour and energy that is unparalleled. He comperes many of our events and conferences adding a unique and exceptional touch. Danny gives 100% without exception and has generated a reputation as one of the best event hosts on the UK circuit.
Bill Lovegrove, Production / Team Building
Bill (and his cheeky grin!) joined our team in summer of 2009, Bill has been an excellent asset to our organisation, he has endless enthusiasm for his split role in production and team building.
Hannah Barker, Events Administrator
Hannah is the newest member of the Firebird team and is proving to be most efficient in keeping on top of the vast amounts of office admin. Hannah is quickly learning the ropes and is assisting the events team in all areas of event planning.
As a team, we are here to serve you... and we love what we do!
FEEDBACK
We always strive to exceed our customer’s expectations, through our consistent attention to detail and unrivalled dedication to excellence. Feedback from our clients is a vital source of information in order that we can continue to maintain that service to you. We are continually striving to improve our standards and your comments are an integral part of this process. May we thank you in advance for any comments you may have
If you have any feedback about us or this site, please click here and let us know... we are always delighted to hear your feedback.
If you are interested in employment or being added to our supplier list please click here
CLIENT LIST
CLIENT TESTIMONIALS
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