James Timpson is Managing Director of Timpson which has been a thriving family business since it was first established in Manchester in 1865.
It is now the UK's largest shoe repairer, key cutter, engraver and watch repairer - with James and his father at the helm and 3000 'colleagues' operating over 600 shops.
James and his father John have created a unique business culture that is based on recruiting personalities and giving them complete authority to run their shops in any way they want. James and his father claim to have created a culture that allows them to lead the business "standing on our heads."
The management culture is designed to ensure that those serving customers are treated as the most important people in the business; everyone else is there to help.
As he shows in conference presentations, James believes in 'upside down' management and an absolute focus on delivering customer service. He worked initially as a branch manager before progressing through the business, and understands exactly what motivates the front line team.
Contact us today for further information on our after dinner speakers or to book James Timpson for your event.