After 28 years with John Lewis, responsible for the legendary customer service which defines the success of the organisation, Andrew McMillan is one of our most popular after dinner and business speakers.
Andrew’s career began as a management trainee with the John Lewis Partnership at Brent Cross. He quickly moved up through the management ranks and led a number of selling teams in different branches culminating in managing the furniture floor in the flagship Oxford Street branch.
From there he moved to the head office to take charge of the department stores' customer-centric Intelligence Team reporting on competitive strategy, product differentiation and value, catchment area demographics for new branches and customer service.
In 2000 Andrew was asked to lead on customer service for the department store division. The role saw him manage chain-wide customer complaints and develop JLP's market-leading culture and attitude towards customer service and sales with the 20,000 customer-facing Partners in 26 John Lewis shops across the UK. That customer-driven culture is something that has now became synonymous with the John Lewis brand and during his tenure John Lewis won awards for customer service from Which?, Verdict and Retail Week and were frequently cited in the media as a leading customer oriented organisation.
Contact us today for further information on our after dinner speakers or to book Andrew McMillan for your event.